Returns

Click here to access our returns portal.

We want you to be completely happy with your Pendleton purchase. “Warranted to be a Pendleton” is our quality credo pertaining to the product, the people and the personality that make Pendleton unique. It’s a vital part of a family legacy, as honoured today as it has been since 1863.

CHRISTMAS DELIVERIES / RETURNS INFORMATION

To support our customers over the Christmas period, all orders placed between Sunday 1st November 2026 and Thursday 24th December 2026 can be returned until Friday 8th January 2027. Returns must be received by us by this date.

-Orders placed between Sunday 1st November and Monday 30th November 2026 will be refunded as a gift card.
-Orders placed between Tuesday 1st December and Thursday 24th December 2026 will be refunded to the original payment method.

Returns made within our standard returns period will be refunded to the original payment method. This does not affect your statutory rights.

How do I return or exchange an item?

If you are unhappy with your purchase for any reason at all please do not hesitate to email us at info@pendletonwoolenmills.co.uk. Orders must be returned in original packaging within 14 days of purchase.

Who pays for the returning item?

The customer pays for all returns and exchanges. The item you are returning/exchanging is your responsibility until we receive it. As a result it is recommended you send the goods to us with a delivery service that insures you for the value of goods. We cannot refund the original shipping or the cost of postage of the item you are sending back to us.

IMPORTANT: All items must be returned in the full original packaging, as well as, any protective outer packaging with all of the returns paperwork included for it to be processed.

How long will this take?

Once we receive the item, we will ship your requested exchange item to you with standard delivery charges, unless the order was over the free of charge threshold in place in your country. Please allow 5 business days from the date we receive your return to complete your return or exchange. 

For all credit card refunds, please note that all credits will be placed on the credit card used for the original purchase.

Please allow 7 to 15 days from the day you return your package for your account to be credited.

Allow 1-2 billing cycles for the credit to appear on your statement.